DataBunker Support


Response Times
Due to the nature of our services, it is impossible for us to provide a contracted SLA to resellers. Our policy is that we will always attempt to deal with support issues as fast as possible.

If you have an emergency, such as a critical restore, please call us immediately. If however your support query is not regarding an emergency restore, we kindly ask if you could please contact us by email as we can respond more effectively via email than telephone. Please see example response times below.

Typically within 4 working hours:

  • General support Advice
  • Installation Help
  • Missed Backups / Failures / Skipped Files

Typically within 1 working hour:

  • Emergency Restores

Please note: For emergency out of hours support our response times may not be as fast as during office hours, and is also chargeable at our standard hourly rate.

DataBunker Installation guides

If you’re looking for some help with the DataBunker installation etc, please check our downloads page to view PDF guides for the following topics:

  • How to Add Client Accounts to your Reseller Portal
  • How to Install and Configure DataBunker
  • How to Restore your data with DataBunker

Support

All our support is UK based and provided by expert technicians

  • Telephone Support
    0115 899 0053

  • Email Support
    support@databunker.com

  • File Downloads

Remote Access

Support hours are 9am-4pm Mon-Fri
(excludes UK bank holidays)

Contact Us

DataBunker Ltd
Trent Business Centre
Thoroton Road
West Bridgford
Nottingham
NG2 5FT

Emergency Out of Hours only
07496 064225 or 07825 698369

Company Registration No: 07066255.
Registered Name: DataBunker Limited.
VAT Reg No: GB 985 9702 56.

DataBunker Ltd, Trent Business Centre, Thoroton Road, West Bridgford, Nottingham, NG2 5FT.
  • 0115 899 0053
  • support@databunker.com
  • Terms