Due to the nature of our services, it is impossible for us to provide a contracted SLA to resellers. Our policy is that we will always attempt to deal with support issues as fast as possible.
If you have an emergency, such as a critical restore, please call us immediately. If however your support query is not regarding an emergency restore, we kindly ask if you could please contact us by email as we can respond more effectively via email than telephone. Please see example response times below.
Typically within 4 working hours:
- General support Advice
- Installation Help
- Missed Backups / Failures / Skipped Files
Typically within 1 working hour:
- Emergency Restores
Please note: For emergency out of hours support our response times may not be as fast as during office hours, and is also chargeable at our standard hourly rate.
DataBunker Installation guides
If you’re looking for some help with the DataBunker installation etc, please check our downloads page to view PDF guides for the following topics:
- How to Add Client Accounts to your Reseller Portal
- How to Install and Configure DataBunker
- How to Restore your data with DataBunker
All our support is UK based and provided by expert technicians
0115 899 0053
Support hours are 9am-4pm Mon-Fri
(excludes UK bank holidays)
Trent Business Centre